JOB DETAILS:
Company:
Dell International Services
Company Profile:
-Dell is a Technology driven company with a unique Dell Direct model.
-Dell Information Technology department (Dell I/T) plays a key role in enabling the Dell Direct model by creating, deploying and supporting global industry-leading I/T assets and services that reliably deliver the best customer experience and competitive edge.
Experience:
0 – 2 Years
Location:
Bengaluru/Bangalore
Compensation:
As per the Industry standards
Education:
UG – Any Graduate – Any Specialization,Graduation Not Required PG – Post Graduation Not Required
Industry Type:
BPO/ITES
Functional Area:
ITES/BPO/KPO, Customer Service, Ops.
Job Description:
1. Provide first-level technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
2. Guide customer troubleshooting efforts to identify products that have Customer Issues and issue service calls in accordance with guidelines.
3. Escalate problems when unable to resolve customer issues.
4. Log and sufficiently document all contacts with customers in designated tools
Desired Candidate Profile:
Qualification and Experience Required:
-Bachelor Degree, PUC (with one year of international call center experience);
-Diploma Courses (post 10+2 with 1 year international call center experience);
-Engineering Degree or Post Graduate Degree (with at least 1 year experience in customer care / semi-tech international call center process)
1. Basics of Computers including Operating Systems, hardware and internet .
2. Basic PC Hardware / A+ Certification / MCDST Certification 90 days will be added advantage Exposure to technical support trouble shooting in international call centers will be an added advantage.
Contact Details :
Company Name:Dell International Services
Executive Name:CHANDRAKALA
Email Address: chandrakala_shashidh@dell.comScript enabled to view it
Telephone:9886043351
Reference ID:Tech Support (Canada Process)
For More Information Please Visit- Dell International Services
Both comments and pings are currently closed.
Recent Comments